Claims Officer – Motor Claims

Location: Parramatta, NSW

Type: Permanent, full time position

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About the opportunity

At QBE it’s not just what we do, but how we do it – we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.

You will ideally have claims experience although if you have exceptional customer service experience and are keen to learn a new industry this could also be the opportunity for you!

This position will see you:

• Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
• Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships
• Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
• Deliver high quality customer service and develop a good working relationship with all customers and service providers
• Process claims in line with set procedures and policies for a prompt and effective outcome
• Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
• Enhance and develop your own technical expertise with support and participate in professional development and training where required

Your story so far

To be successful in this role, you will have:

• Previous experience in customer service, administration and/or call centre role
• Strong customer service skills with a highly empathetic approach
• A passion for making a difference and helping people in their time of need
• An engaging and courteous phone manner with the ability to type and talk concurrently
• Ability to handle multiple and competing tasks to meet customer needs
• Excellent organisational skills with the ability to critically assess and analyse tasks
• An understanding of general insurance in motor or heavy haulage and previous experience within insurance claims is highly advantageous although not mandatory

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTI workplace inclusion!
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE takes a risk and compliance approach to vaccination and strongly encourages our employees to be vaccinated. All roles in Victoria and Northern Territory require full COVID-19 vaccination and for vaccination status to be maintained in line with government requirements. Other roles may also require that full vaccination status be maintained. We will ask you to share your status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.