Range & Account Administrator

Job Description

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

In 2023, we are establishing a new business within Coles Group responsible for supplying products to business customers. We have signed our first major customer – the current Coles Express business, which we have announced the sale of to our Strategic Partner – Viva Energy and we are preparing for launch. As a result, we seek to employ a Range & Accounts administrator support the team to service current customers and deliver its growth ambitions over coming years.

Joining this new business will be an opportunity for you to step up and enhance your career pathway. You will play a critical role in shaping and delivering the team’s aspirations to be a leading business supplier of grocery, convenience, and supply chain services.

About the role

As the key administrator for the Range & Accounts team, you will be responsible for ensuring all administrative tasks for range management, new product development and any promotional activities are completed both accurately and on time, including:

• Ownership of manual & automated upload of new lines after verification of the integrity of supplier item details and addition of internal data fields
• Run and provide category or SKU performance reports
• Manage ad hoc category administration projects
• Assist in management of key processes for assigned trading area including catalogue brief and sign off on catalogue content and accuracy and/or product list and information flow for the team
• Assist with ad hoc marketing requests for promotional activity
• Manage and provide advice of resolution and next steps for conflict promotional processing issues, UBF issues, promotional queries, pricing queries, overstock clearance requests, invoice and other queries

About you and your skills:

To be considered for this role you will need to have strong attention to detail, the ability to manage high volumes of administrative and repetitive tasks and an engaging approach to customer service. Your experience and background in the following areas will greatly assist:

• Experience working closely with or supporting a retail buying/trading team is highly desirable
• Strong customer service experience, preferably in a high-volume administrative environment
• Prior experience in data entry is preferred
• Demonstrated ability to build and manage effective relationships both internally and externally
• Good knowledge of Coles merchandise processes, procedures and systems (e.g., RMS, BIW, IKB, RPM, DIDOS, SharePoint)
• Experience working in a cross functional team

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section [link removed] of our careers site.

Safer together

We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.

Job ID: 75003

Employment Type: Full time