Customer Banking Specialist

Job Description

• You’re a passionate customer service professional
• We are enhancing the financial wellbeing for our customers
• Together we’re delivering outstanding customer experiences

We are currently seeking a part time customer service professional at our Toowong branch. This is a permanent part time opportunity consisting of 25 hours per week.
Please note, rosters are pre-determined. Before applying, please ensure you are available for the following hours:

Monday – Friday 11am – 4pm with Thursday 12pm – 5pm

See yourself in our team

The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online together we deliver a seamless banking experience to our 10 million+ personal and small business customers.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs; identify any changes
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback, take action to correct any service breaks and drive improvement

We’re interested in hearing from people who have:

• A genuine passion for customers and putting their needs first
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented with the ability to accept feedback for development
• Would thrive to work in a busy, commercial and driven retail environment

What’s next?

As part of our application process we require you to complete online assessments or digital interviews. We’d encourage you to complete the assessment within 48 hours once you have submitted an application.

Don’t wait, apply today!

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick [link removed] to submit a valid application. We’re keen to support you with the next step in your career.