Duty Manager – Front Office

Job Description

Be Brilliant with Brisbane Marriott:

Brisbane Marriott Hotel invites guests to experience inspired luxury in the heart of the city. The hotel’s dedicated and professional associates take pride in the art of hosting and welcoming guests with genuine, warm and attentive service.

With 267 guest rooms boasting views of the city skyline, Brisbane River and the iconic Story Bridge, the hotel’s riverside location is well-connected to business districts, the Brisbane River Boardwalk, Eagle Street Pier and Howard Smith Wharves – Brisbane’s newest entertainment and dining precinct.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

The Role 

Brisbane Marriott is currently looking for 2 Full time Duty Managers (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.
Key Responsibilities Include:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and associates

To be Brilliant you will:

• Check personally on guest satisfaction.
• Deal immediately with any guest issues, and be responsible for appropriate follow-up.
• Convey any guest issues/comments/complaints directly to the Department Manager
• Promote repeat business through personal contact with guests.
• Assist in the recruitment and selection process for potential new associates for the outlets.
• Assist with scheduling and management of the roster.
• Assist in the updating of the outlet’s ‘Operational and Training’ manual.
• Attend training sessions and meetings as directed by Manager.
• Perform any other duties as requested by Senior Management
• Ensure sanitation and hygiene standards are met.

To be successful in this role, you MUST have:

• Previous front office experience at a supervisory level
• Proven experience in Opera, GXP, and be system oriented.
• Proven customer service, communication and personal presentation skills
• Ability to work a variety of shifts including weekends, evenings and public holidays
• The ability to hold a QLD Responsible Management of Licensed Venues and Approved Managers License

The Benefits. 

Marriott’s “Life. With the Works” offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

• Flexible working
• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities

Our Brand

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

Our Company

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you’ll find us in your neighborhood and in more than 139 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws