Porter/Valet

Job Description

Be Brilliant with Brisbane Marriott:

The Brisbane Marriott Hotel invites guests to experience inspired luxury in the heart of the city. The hotel’s dedicated and professional associates take pride in the art of hosting and welcoming guests with genuine, warm and attentive service.

With guest rooms boasting views of the city skyline, Brisbane River and the iconic Story Bridge, the hotel’s riverside location is well-connected to business districts, the Brisbane River Boardwalk, Eagle Street Pier and Howard Smith Wharves – Brisbane’s newest entertainment and dining precinct.

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

The Role

As a Porter/Valet Attendant you will be an ambassador for the hotel and deliver exceptional service to our valued guests. The successful candidate will be provided with the opportunity to work in all aspects of the Concierge Department including duties of Bell Desk, Porter, and Valet, allowing a well-rounded skill set.

Key Responsibilities:

• Host our Guests BRILLIANTLY by welcoming all guests using a polite and friendly manner
• Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
• Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
• Ensure the foyer areas, driveways and Porte cochere are in a spotless condition at all times.
• Ensure the Concierge Desk is adequately stocked with stationery and all other requirements, eg. maps, tourist information, etc
• Valet park cars taking the utmost care as per departmental procedure.
• Be aware and adhere to all Brisbane Marriott core policies.

To be Brilliant you will have:

• Passion for providing exceptional customer service that is above and beyond
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
• The ability to think quickly on your feet and solve problems promptly
• Ability to effectively work independently and also part of a team
• Positive attitude, great multi-tasker and organised with a great attention to detail
• Flexibility with working evenings and weekends
• An up to date RSA and drivers Licence (Manual license advantageous)

The Benefits

Marriott offers “Life. With the Works”,  a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities

Our Brand

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

Our Company

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you’ll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.