Night Manager

Front Office & Guest Services
Victoria, Australia
20/11/2022
Full Time

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Job Description

Element Melbourne, Richmond is looking for a Night Manager to join the team on a Full-Time basis.

To Be Successful in the Role

  • A genuinely warm & welcoming demeanor
  • A passion for the industry, a want to be the best in service
  • Personable communication skills

About The Role

  • Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Perks, Rewards, Motivations

  • Discounts on hotel rooms including all properties within the Marriott International group
  • Discounts on food & beverage across all our hotels
  • The best hotel training opportunities produced independently by Element Melbourne, Richmond and internationally recognised training programs by Marriott International
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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