Ops Consultant – OSHC

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

The Opportunity

The Claims Consultant is responsible for processing, editing, auditing and reassessing claims for Medibank members. You will be accountable for ensuring that claims are processed accurately and in a timely fashion to ensure the best possible experience for our members and providers.

How will you add value?

As a Claims Consultant, you will be accountable for meeting and exceeding set targets and objectives with a primary focus on:

• Achieving set quality metrics to ensure that claims are processed correctly;
• Being a positive contributor of the Operations team, through identifying and highlighting opportunities to improve processes that can positively impact our members and providers;
• Processing claims correctly and competently within the allocated timeframes;
• Identifying key risks and possible mitigation strategies with the Claims Team Leader to ensure Service Level Agreements are achieved and maintained;
• Active participation in delivering to the strategic priorities of Heath Operations aligned to the Medibank Strategy;
• Consistently displaying the Medibank values across the Operations team and contributing to a positive work environment.

About you

• You have been in a similar role in a customer service/high-volume processing environment within a large organization.
• You have previous experience in the delivery of service targets in a highly competitive environment.
• You have high attention to detail and well versed with MS Office suite, One Note and IT savvy
• You have excellent communication skills and can develop strong relationships with stakeholders.
• Your knowledge and private health insurance industry within Australia is desirable

A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here [link removed].

To start small and impact bigger.