People and Culture Coordinator

Your role …
Reporting to the People & Culture Employee Support and Data Management Lead, you will play an important part within the People & Culture (P&C) team in this 12-month position. Being apart of the wider HR team, this role provides comprehensive information to the organisation and employees including but not limited to People & Culture policy responses, data and events summaries, talent acquisition processes, and system updates and changes.

Core duties …

• Respond professionally, accurately and promptly to enquiries raised by leaders and employees via ServiceNow (HR Assist) online ticketing system.
• Accurately analyse and interpret policies and procedures in order to respond to enquiries, demonstrating curiosity as well as a high commitment to service in seeking clarity and understanding.
• Generate documentation and employee letters when required.
• Liaise with internal COEs including Talent Acquisition, Reward & Recognition, Senior Advisory, HR Consulting, HR Directors/HR Associate Directors and others as required to appropriately respond to or redirect enquiries.
• Implement system or protocol/process improvements, including updating and redesigning documentation, reporting etc.
• Recommend and implement improvements in People & Culture administration processes.
• Assist with ad-hoc projects as required.

About You …
We would love to hear about your high customer service orientation, plus your ability to problem solve and follow through on enquiries, as well as ability to work in a fast-paced environment. You will have strong attention to detail and a keen eye for data accuracy and interpretation. A tertiary qualification in a HR/Business discipline is desirable.

Experience in a similar role is critical to your success as you will support HR initiatives and projects to continue to develop HR capabilities, including administrative support for change programs and other works, as well as supporting the broader HR Service Delivery team.

You will also need to have experience within a similar HR operations role with a ticketing system and high volumes of diverse and complex enquiries.

Like to know more?

Please apply in confidence with your CV and cover letter via the online function today!

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.

Considering the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

Optus is a place where we let you do you. We’re a highly collaborative workplace, and offer a range of perks such as:

• A competitive salary;
• Discounts on products and services;
• Ongoing training, mentoring and development opportunities;
• Up to five days of Volunteer Leave per year; &
• Blended Ways of Working.

We understand that flexibility means different things to different people. We’re proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of

Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.

• A competitive salary;
• Discounts on products and services;
• Ongoing training, mentoring and development opportunities;
• Up to five days of Volunteer Leave per year; &
• Blended Ways of Working.