Case Manager
Job Description
Your New Role
The role of a Case Manager will see you return people to health and work with empathy and expertise. Supporting our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals. Managing a portfolio of workers compensation claims and delivering an exceptional customer experience journey throughout the claims process.
- Ensure set timeframes and compliance measures are adhered to in line with legislation and company policy
- Conduct timely claims reviews
- Effectively set expectations and educate both workers and employers
- Ensure responsible financial claims management
About You
You genuinely care about the work you do, delivering an informed, customer centric service with empathy and expertise. You remain focused in a fast-paced environment, have exemplary communication skills and can demonstrate resilience in challenging and sensitive situations. You understand that you play an essential role in the delivery of a critical service that will have a significant impact on the lives of our customers at a difficult time.
You will also have:
- Professional experience in a fast paced, customer centric environment
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- Excellent time management and prioritisation skills
- A flexible attitude and a service-orientated approach
- A keen willingness to learn with a proactive and positive attitude
About QBE
We are driven by our purpose of enabling a more resilient future – helping those around us build strength and embrace change to their advantage.
We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Australia to give early pioneers a safeguard against uncertainty. Today, we’re still giving our customers confidence to explore, innovate and take measured risks, secure in the knowledge they’re covered by a strong insurer.
We work hard to build a culture that best supports our people, and not only represents our business, but the world around us. Find out more about QBE and why you should join us QBE Careers Australia | Work at QBE Insurance | QBE AU
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status 2019 – 2022 & now Platinum Qualifying for Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Apply Now
If you want to help build a more resilient future, for our customers and the community, we encourage you to APPLY NOW!
