Claims Officer- Financial Lines

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our Financial Lines space on a full time basis. This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

• Efficient management of the claims process, resulting in accurate completion and validation of claims
• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
• Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public
• Ensuring compliance with relevant statutory guidelines and standards
• Initiation and completion of any recoveries from third parties
• Self audit of claims files to ensure positive internal audits
• Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines

Your story so far:

• Sound technical understanding and ability to manage a diversified portfolio
• Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
• Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants
• An understanding of, and demonstrable application of, the General Insurance Code of Practice
• Legal qualifications will be advantageous but not a mandatory requirement
• Ability to build and maintain strong client/customer relationships
• Good problem-solving skills – ability to interpret technical / investigation reports to make sound business decisions
• Ability to participate in alternative dispute resolution

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 – 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Join us

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role.  When relevant we will ask you to share your vaccination status as part of the application process.  We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.